Frequently Asked Questions
Who is mc²?
MC Squared Energy Services, LLC (mc²), is a Chicago-based licensed Alternative Retail Electricity Supplier (ARES) in the state of Illinois. mc² has been providing electricity supply services since 2009. As a competitive retail electric supplier, mc² provides energy service to both residential and business customers. For more information on mc², read the Company Profile section of our website.
What is an Alternative Retail Electric Supplier (ARES)?
An ARES, or retail electricity supplier, is a business that sells electricity to residential and/or commercial customers in a competitive market. To do business in Illinois, an electric supplier must be certified by the Illinois Commerce Commission (ICC) and complete the utility’s registration process. mc² is a licensed ARES in the state of Illinois under ICC Docket No. 11-0360.
What is the “Guaranteed Energy Savings (GES)” program that mc² offers?
Unlike most other ARES, mc² provides each qualifying customer with a guaranteed savings off the published utility Electricity Supply Charge each month. Savings is individually calculated based on your specific electricity usage and costs to serve. Most suppliers use a one-size-fits-all approach, offering everyone the same price, regardless of their individual energy usage. In contrast, mc², with your permission, downloads your electrical usage profile from the utility and calculates a specific savings percentage for you on the spot. It takes less than a minute, and if we can’t offer you savings – we’ll tell you!
How do I select mc² as my new supplier?
It’s not difficult to make the switch. All you need is a copy of your current utility bill. Click Here to enter your utility account number and we’ll calculate your savings. If you qualify for the Guaranteed Energy Savings (GES) program, simply complete the online enrollment form and agree to the terms and conditions. We’ll process the electricity supply switch with the utility. If we can’t offer you savings – we’ll tell you!
Can I switch to mc² if I’m a business customer?
Yes. If you’re a small business you may qualify for the GES program. Click Here and enter your utility account number to find out. If you’re a larger business, call us at (877) 622-7697 for a free analysis to determine all your competitive options.
What happens when I switch to mc²?
You will continue to receive the same reliable electric service through the same transmission and distribution system currently operated by the utility. There are no changes to your existing power delivery process. Through mc², you will receive an energy supply price (per kWh) as defined on the Uniform Disclosure Statement with no signup fees and no early termination fees. Click Here to view a sample of the mc² charges on the utility bill.
How is mc² different from the utility?
mc² serves as a licensed retail electricity supplier, selling electric power to residential and business customers. mc² delivers bulk power to the utility system. The utility, in turn, serves as a local distributor in charge of the physical delivery of power to your residence. The utility is responsible for reliable supply of power to your meter. The utility retains all control and responsibility for the distribution wires, substations, poles, and meters; in addition to being responsible for all service issues, such as outages. Customers should contact the utility at 1-800-334-7661 for assistance with meter readings, outages, voltage or other delivery-related concerns.
If I select mc² as my supplier, do I have to notify the utility?
No. After you've selected mc² as your electricity supplier, we'll take care of notifying the utility on your behalf. There is nothing else you need to do.
When will my new service with mc² begin?
The switch date coincides with a regularly scheduled utility meter read cycle date. mc² will commence service on the date noted in your Terms and Conditions, subject to receiving an accepted Delivery Access Service Request (DASR) from the utility.
How will I be billed?
You will continue to receive one bill from the utility. The mc² charges for electricity supply and transmission services will be included in the “Supply” section of your utility bill. You will also see the savings on your bill each month. Click Here to view a sample of the mc² charges on the utility bill. The utility will continue to bill you for charges in the Distribution Services and Taxes sections, which you must pay no matter who provides your supply. Payments are sent to the utility at the address provided by the utility.
Can I still get my bill electronically from the utility? Can I stay on Budget Billing?
Yes. Switching to mc² doesn’t impact your bill options with the utility, including e-bill, automatic bill payment and budget billing. For additional questions on these programs, contact the utility at 1-800-334-7661.
Will I receive confirmation of my switch to mc²?
Yes. mc² will send a confirmation email to the email address provided with instructions and access to the “My Account” portal on our website. There, you can view a copy of your MC Squared Electric Supply Agreement Terms and Conditions for Service and update your personal information. In addition, the utility will also mail you a confirmation letter indicating that they have received notice of your switch to mc² as your electricity supplier.
Will the utility treat me differently once I select mc² as my supplier?
By law, the utility must provide the same service to each customer, even if you have chosen an ARES to supply your electricity. The utility is responsible for the delivery of power and energy to your residence and will continue to respond to service calls and emergencies.
What happens if I have to cancel service with mc² before the end of the agreement term?
mc² allows our GES customers to cancel service and pending enrollments for service without a penalty or early termination fee. However, you are obligated to pay for services rendered under the contract until service is terminated.
Who do I call if I have questions about my bill?
If you have questions related to the delivery or metering portion of your bill, you should call the utility at 1-800-334-7661. For questions about the supply portion of your bill, call mc² at 1-855-740-9992. Numbers for both the utility and for mc² can also be found on your utility bill.
Who do I call if my power goes out?
The utility is still responsible for the safe, reliable delivery of the electricity you purchase from mc². You will continue to call the utility at 1-800-334-7661 for all delivery issues, including outages, voltage problems and distribution emergencies.
What happens at the end of my agreement with mc²?
mc² will send an electronic renewal notice to your email address no later than 30 days prior to the initial agreement end date. The renewal notice will offer to extend your agreement with new terms. You can cancel this renewal offer within 30 days of the renewal notice date. After 30 days, the renewal offer will be deemed accepted, and your current agreement will be amended accordingly.
Can I switch to another supplier or go back to the utility after I enroll with mc²?
Yes. You can switch to another supplier or return to the utility at any time without early termination or cancellation fees.